Frequently Asked Questions
Everything you need to know about our sustainable fashion and heritage styles.
What materials do you use in your collections?
We prioritize organic cotton, recycled polyester, and ethically sourced wool to ensure every garment reflects our commitment to environmental responsibility and long-lasting quality.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and local customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund are subject to a small restocking fee.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, heritage-inspired fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
How should I care for my Back to the Roots garments?
To preserve the integrity of our natural fibers, we recommend washing in cold water and air drying whenever possible. Detailed care instructions are printed on the inner label of every piece.